matthewmee81
About Candidate
Passionate, digitally literate, customer- and results-focused professional, with high level communication, problem solving and team work skills.
Education
Writing Major
Australian VET qualification that confirms advanced communication skills and a customer-focused mindset for individuals in customer service/front of house roles.
The qualification focuses on core management competencies, including communication, problem-solving, planning, and teamwork. Individuals can transition from technical roles to supervisory and leadership positions.
The qualification teaches the theoretical and practical knowledge needed to teach English as a Second Language. Certified skills include: developing teaching materials, effective strategies for teaching reading, writing, listening, and speaking, cultural sensitivity, and online teaching methods. Includes a practical teaching component.
Experiences
• Achieved 90% - 100% of Lesson Delivery from 2023 – 2025 • Exceeded Quality of Service rating 80% consistently – personal, area and block • Awarded for High Performance 2023 (twice)
• Achieved 90% - 100% of Lesson Delivery from 2019 – 2023 • Exceeded Quality of Service rating 80% consistently – personal and area • Awarded for High Performance 2021
• Exceeded Quality of Service rating 80% consistently with personal performance • Awarded for High Performance 2018 • Maintained a sales conversion result of over 50% - joint result with Japanese Team Members
• Developed Internal Revenue – Renewals & Referrals – 30% of monthly income • Relocated 1 school with 0 customer cancellations • Achieved Service Delivery targets and restored business profitability
• Achieved individual service delivery targets consistently • Created internal revenue leads for sales consultants • Lead classes and events to generate customer satisfaction
*Engaged and updated staff with interesting, informative and succinct communications bulletins, email and in-person. *Spearheaded staff morale development through management of reward and recognition program. *Created value through analysis of customer trends. *Awarded for High Performance 2008, 2009
*Developed customer connection with a focus on driving up the quality of customer interactions. *Created revenue through support of high-value customers *Administrated system access for staff and facilitated the resolution of IT issues.
*Achieved KPIs continually and consistently *Awarded for High Performance *Generated revenue with strong customer interaction
